Cancellation Policy

Your appointment is very important to me, and time is reserved just for you. In the event that you find yourself needing to cancel, I respectfully ask that you give at least 24 hours notice. A credit card is required to be on file in order to book your appointment.

Late cancellations, which are appointments canceled within the 24 hours prior to your service time (including cancellations due to sickness), will be charged 50% of the service cost.

No call no shows will be charged the full cost of the service. Appointments canceled within 3 hours of your start time will be considered a no show and charged 100% of the service cost.

I ask out of respect for myself, my clients, and the other practitioners in the office that you do not come in while actively sick with covid-19, a cold, flu, or any other contagious virus or illness.

Payment

I accept payment in the form of cash or card. Payment is made in full at the conclusion of each session.

HSA/FSA cards are also accepted, but please note that while i do not need any form of documentation, your insurance provider may ask for documentation from your doctor explaining why massage may be medically beneficial to you. It is your responsibility to provide the necessary documentation to them.

There are no refunds for massage services received.

Arrival

Please arrive 5 to 10 minutes early so you have time to use the restroom, make a cup of tea, and not feel rushed.

Coming to the office can be confusing on your first visit, read below to ensure a smooth arrival:

I’m located within Luminosity Community. Our building has 4 suites. The entrance and parking is in the rear. We are located in the lower level. The bathroom is straight ahead upon entering the lobby, we are located through the door to the left of the main entrance.

There is seating in the lobby, new clients often get confused and think they should wait out there. That is not the case! Please come in once you arrive, there is a comfy couch inside and tea that you may help yourself to.

Prep

It’s always good to be well hydrated and fed before a massage, but not too full as to be uncomfortable laying down, and I always suggest using the restroom before we start our session

Most people undress fully or down to their lower underwear, just dress down to the level you feel comfortable with. I practice modest draping, so i only uncover what I’m working on and you will never be exposed.

My table is slightly wider than standard, at 31.5 inches wide, and can support up to 1,500 lbs. I always have full sized pillows, small shoulder bolsters, and a breast bolster available upon request . Please don’t hesitate to ask if you need anything to help make you feel more comfortable on the table!

While I may be the professional, no one will ever know your body better than you do. Your trust and comfort is of the utmost importance to me. You can always ask me to adjust the pressure, spend more or less time on an area, or address any other needs you may have.

Aftercare

it’s important to continue to hydrate after a massage. Doing aftercare such as using a heating pad, taking an epsom salt bath, and stretching are all beneficial as well.

Depending on the goal of our session, I may offer to give you a few stretches or exercises that you can do at home. It’s normal to be a bit sore after a massage, but that soreness shouldn’t be more than the soreness you’d feel in the days following a tough workout. If you ever feel more sore than that, or more sore than you’d prefer to be, please let me know and we’ll adjust the pressure of your future sessions accordingly.